Our Customer Guarantee 💙
At FetchItAll, your happiness matters most. We want you to shop with complete peace of mind. That’s why we offer a hassle-free return and refund policy—because shopping online should always feel safe, simple, and stress-free.
Refund & Return Policy
Returns
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We accept returns within 3 days of delivery.
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All returned items must be unused, in their original packaging, and in the same condition as received.
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We provide free return shipping, so you don’t have to worry about extra costs.
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There are no restocking fees.
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No final sale items – every order is eligible for return.
Refunds
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Once your return is received and inspected, we will notify you by email.
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If approved, your refund will be issued to your original payment method.
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Refunds typically take 5–7 business days to process, depending on your bank or card issuer.
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Please note: shipping fees are non-refundable.
Exchanges
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We are happy to offer exchanges for defective, damaged, or incorrect items.
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If you’d like to exchange your order, contact us and we’ll send you a replacement at no extra cost.
Non-Returnable Items
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For hygiene and safety reasons, certain items (such as personal care products, opened consumables, or customized products) may not be eligible for return.
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Any non-returnable item will be clearly marked on the product page before purchase.
How to Start a Return
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Contact us at [your email] within 3 days of receiving your order.
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Provide your order number and a brief explanation for the return or exchange.
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We’ll send you a prepaid return shipping label.
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Pack your item securely in the original packaging and ship it back.
Need Help?
Our customer support team is always here for you 💬. If you have any questions about returns, refunds, or exchanges, just reach out at [your email] and we’ll be happy to assist.